Returns & Exchanges

At Gorilla, we stand by the strength of our products and offer a 30-day hassle-free return policy for all unused items in their original packaging. We aim to ensure your complete satisfaction with every purchase through a transparent and efficient claims process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Pack Your Items

Securely pack the products in their original box, ensuring all tags and protective materials are included to prevent damage during transit.

4

Drop Off and Refund

Drop the package at any authorized carrier location; your refund will be processed to the original payment method within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing